This is related to a 21.00 purchase on a replacement part for a reflex sight I've had for a long time. After talking with "customer service" I purchased a part off their website then, after it arrived a few days ago, I found out it wouldn't work for my device. Although I was mildly upset I figured no big deal, I'll just return it and get a refund or, hopefully, be directed to the correct part, which didn't seem likely since I'd already been told this was the only part available.
After looking at the website and not finding a way to return anything other than the actual optics I called EOTECH, but after being stuck on eternal hold I gave up and emailed them (with all the details) instead. I received a response about an hour later saying ONLY that they no longer support my device and therefore, they didn't have any parts available that I could purchase. I responded and told them the only reason I bought the part I received was because the person I spoke with told me it would work, then I asked what I needed to do to send it back and get a refund.
This was met with a response from the "customer service/support rep telling me that all "web sales are final" and there was no way to get a refund, but they would gladly allow me to return the whole reflex sight and give me a discount on a specific selection of their new products. I, once again, replied and told him that I only purchased the part after being told by one of their customer support people that it was what I needed AND there was nothing on their website indicating that there was a "no return policy on parts purchased off their website" the only exception I saw being if the part/device had been discontinued, which is not the case here. I received no reply even after waiting much longer than I wanted.
As you can imagine by this time I'm getting really pissed off so I emailed the rep again and asked him if they really wanted to go down this road. I asked him if it was worth losing a customer, getting bad reviews and have me tell everyone I know about my, very poor, experience with EOTECH, all over a 21.00 purchase. After getting no response I called, waited until someone finally answered the phone and asked to speak to a supervisor which was followed with me having to explain why (not something I wanted to do or felt that I should be required to do) before they would connect my call to a supervisor. Nevertheless, I provided an explanation and was then placed on hold where I sat until my call was disconnected. That was my last attempt to try to rectify the problem with EOTECH, my next call went to my credit card company where I explained the problem and disputed the purchase. I'll let EOTECH deal with them now and have no doubt, I will never, ever, purchase any of their products again and I advise anyone here considering buying something from them to steer clear and check out another product line, like maybe Holosun where I will probably buy my next reflex sight .
I attached EOTECH's return policy so you can see it for yourselves without having to go to their website.
Rant over...
After looking at the website and not finding a way to return anything other than the actual optics I called EOTECH, but after being stuck on eternal hold I gave up and emailed them (with all the details) instead. I received a response about an hour later saying ONLY that they no longer support my device and therefore, they didn't have any parts available that I could purchase. I responded and told them the only reason I bought the part I received was because the person I spoke with told me it would work, then I asked what I needed to do to send it back and get a refund.
This was met with a response from the "customer service/support rep telling me that all "web sales are final" and there was no way to get a refund, but they would gladly allow me to return the whole reflex sight and give me a discount on a specific selection of their new products. I, once again, replied and told him that I only purchased the part after being told by one of their customer support people that it was what I needed AND there was nothing on their website indicating that there was a "no return policy on parts purchased off their website" the only exception I saw being if the part/device had been discontinued, which is not the case here. I received no reply even after waiting much longer than I wanted.
As you can imagine by this time I'm getting really pissed off so I emailed the rep again and asked him if they really wanted to go down this road. I asked him if it was worth losing a customer, getting bad reviews and have me tell everyone I know about my, very poor, experience with EOTECH, all over a 21.00 purchase. After getting no response I called, waited until someone finally answered the phone and asked to speak to a supervisor which was followed with me having to explain why (not something I wanted to do or felt that I should be required to do) before they would connect my call to a supervisor. Nevertheless, I provided an explanation and was then placed on hold where I sat until my call was disconnected. That was my last attempt to try to rectify the problem with EOTECH, my next call went to my credit card company where I explained the problem and disputed the purchase. I'll let EOTECH deal with them now and have no doubt, I will never, ever, purchase any of their products again and I advise anyone here considering buying something from them to steer clear and check out another product line, like maybe Holosun where I will probably buy my next reflex sight .
I attached EOTECH's return policy so you can see it for yourselves without having to go to their website.
Rant over...
