EOTECH Just Made My S**T List

[Shadowrider]

@Snattlerake BBB ratings are garbage. Companies pay their fee and get a good rating. As you can see from your post it's now business product designed to protect their paying customers. BBB is a company riding the coattails of its former self when it actually practiced some impartiality.

 

[jakeman]

I had an experience with a DVR company called Nightowl I bought from SAMS Club. I also bought the extended warranty. That warranty never went into effect because the machine crapped out within three months into their one year warranty, I went round and round with their tech support which i couldn't understand half of the time for months.

They were giving me the song and dance about I didn't install it correctly. and I should only have the devices plugged into a wall outlet, not a power strip/ surge suppressor. I told them I was a manager senior service technician for 20 years and have installed and serviced more expensive systems than theirs and had no problems because of the quality difference. They proposed several times to have their technician call me at a specified time and day but they never called.

I finally called the BBB and they jumped on their ass..

They insisted I was the only person having this problem with two units, my original and a replacement, which had the same problem. I now have a third after much hassle and less hair. We will see.
My advice is to send the BBB a complaint. You can do it easily online. Be sure to watch your email for a response from the BBB because the password code they send to you to get to the response is time sensitive and will expire quickly which allows the BBB to crapfile your complaint because you didn't respond.

-------------

Timeline​

1. Complaint is filed.
2. BBB works to get the complaint processed within two business days.
3. Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business.
4. Consumer will be notified of the business response when the BBB receives it and will be asked to respond.
5. If the business fails to respond, the consumer will be notified. Complaints are generally closed within approximately 30 calendar days from the date filed.

If the business responds to a complaint but the customer remains dissatisfied, BBB may request a second response from the business. BBB staff will also consider whether mediation or arbitration should be offered. Dispute Resolution services vary by region. Please contact your local BBB office for details on the programs offered.

Once a complaint is closed, BBB will assign one of the following closing statuses:

1. Resolved = The complainant verified the issue was resolved to their satisfaction.
2. Answered = The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.
3. Unresolved = The business responded to the dispute but failed to make a good faith effort to resolve it.
4. Unanswered = The business failed to respond to the dispute.
5. Unpursuable = BBB is unable to locate the business.

2nd. Fully concur.

2 times in the last few years I had issues I could not get resolved. Files online with BBB and within 2 days I had a response from the companies trying anything they could to rectify my issue. BBB complaints draw much more interest than a random google review.

 

[jakeman]

@Snattlerake BBB ratings are garbage. Companies pay their fee and get a good rating. As you can see from your post it's now business product designed to protect their paying customers. BBB is a company riding the coattails of its former self when it actually practiced some impartiality.

Ratings may be garbage, but in my experience filed complaints get results.

 

[clintbailey]

Never owned an Eotech, never plan to...they burned their name in my book when they got caught selling known defective sights to the military

 

[jakeman]

Never owned an Eotech, never plan to...they burned their name in my book when they got caught selling known defective sights to the military

Damn. No wonder guys bought their own kit.

That’s pretty ******. Bordering on treasonous.

 

[Jgibs0321]

This is related to a 21.00 purchase on a replacement part for a reflex sight I've had for a long time. After talking with "customer service" I purchased a part off their website then, after it arrived a few days ago, I found out it wouldn't work for my device. Although I was mildly upset I figured no big deal, I'll just return it and get a refund or, hopefully, be directed to the correct part, which didn't seem likely since I'd already been told this was the only part available.

After looking at the website and not finding a way to return anything other than the actual optics I called EOTECH, but after being stuck on eternal hold I gave up and emailed them (with all the details) instead. I received a response about an hour later saying ONLY that they no longer support my device and therefore, they didn't have any parts available that I could purchase. I responded and told them the only reason I bought the part I received was because the person I spoke with told me it would work, then I asked what I needed to do to send it back and get a refund.

This was met with a response from the "customer service/support rep telling me that all "web sales are final" and there was no way to get a refund, but they would gladly allow me to return the whole reflex sight and give me a discount on a specific selection of their new products. I, once again, replied and told him that I only purchased the part after being told by one of their customer support people that it was what I needed AND there was nothing on their website indicating that there was a "no return policy on parts purchased off their website" the only exception I saw being if the part/device had been discontinued, which is not the case here. I received no reply even after waiting much longer than I wanted.

As you can imagine by this time I'm getting really pissed off so I emailed the rep again and asked him if they really wanted to go down this road. I asked him if it was worth losing a customer, getting bad reviews and have me tell everyone I know about my, very poor, experience with EOTECH, all over a 21.00 purchase. After getting no response I called, waited until someone finally answered the phone and asked to speak to a supervisor which was followed with me having to explain why (not something I wanted to do or felt that I should be required to do) before they would connect my call to a supervisor. Nevertheless, I provided an explanation and was then placed on hold where I sat until my call was disconnected. That was my last attempt to try to rectify the problem with EOTECH, my next call went to my credit card company where I explained the problem and disputed the purchase. I'll let EOTECH deal with them now and have no doubt, I will never, ever, purchase any of their products again and I advise anyone here considering buying something from them to steer clear and check out another product line, like maybe Holosun where I will probably buy my next reflex sight .

I attached EOTECH's return policy so you can see it for yourselves without having to go to their website.

Rant over...


View attachment 388449View attachment 388450

Ive been anti eotech since 2016 when they constantly turned off while on running drills. Given, 512s suck with the whole battery spring facing the same direction as the recoiling mass of the rifle but after that, meh,

This is related to a 21.00 purchase on a replacement part for a reflex sight I've had for a long time. After talking with "customer service" I purchased a part off their website then, after it arrived a few days ago, I found out it wouldn't work for my device. Although I was mildly upset I figured no big deal, I'll just return it and get a refund or, hopefully, be directed to the correct part, which didn't seem likely since I'd already been told this was the only part available.

After looking at the website and not finding a way to return anything other than the actual optics I called EOTECH, but after being stuck on eternal hold I gave up and emailed them (with all the details) instead. I received a response about an hour later saying ONLY that they no longer support my device and therefore, they didn't have any parts available that I could purchase. I responded and told them the only reason I bought the part I received was because the person I spoke with told me it would work, then I asked what I needed to do to send it back and get a refund.

This was met with a response from the "customer service/support rep telling me that all "web sales are final" and there was no way to get a refund, but they would gladly allow me to return the whole reflex sight and give me a discount on a specific selection of their new products. I, once again, replied and told him that I only purchased the part after being told by one of their customer support people that it was what I needed AND there was nothing on their website indicating that there was a "no return policy on parts purchased off their website" the only exception I saw being if the part/device had been discontinued, which is not the case here. I received no reply even after waiting much longer than I wanted.

As you can imagine by this time I'm getting really pissed off so I emailed the rep again and asked him if they really wanted to go down this road. I asked him if it was worth losing a customer, getting bad reviews and have me tell everyone I know about my, very poor, experience with EOTECH, all over a 21.00 purchase. After getting no response I called, waited until someone finally answered the phone and asked to speak to a supervisor which was followed with me having to explain why (not something I wanted to do or felt that I should be required to do) before they would connect my call to a supervisor. Nevertheless, I provided an explanation and was then placed on hold where I sat until my call was disconnected. That was my last attempt to try to rectify the problem with EOTECH, my next call went to my credit card company where I explained the problem and disputed the purchase. I'll let EOTECH deal with them now and have no doubt, I will never, ever, purchase any of their products again and I advise anyone here considering buying something from them to steer clear and check out another product line, like maybe Holosun where I will probably buy my next reflex sight .

I attached EOTECH's return policy so you can see it for yourselves without having to go to their website.

Rant over...


View attachment 388449View attachment 388450

welcome to the club brother

 

[Gadsden]

Ive been anti eotech since 2016 when they constantly turned off while on running drills. Given, 512s suck with the whole battery spring facing the same direction as the recoiling mass of the rifle but after that, meh,

welcome to the club brother

Thanks, but sorry to hear you have your own negative experience with them.

 

[Gadsden]

I had an experience with a DVR company called Nightowl I bought from SAMS Club. I also bought the extended warranty. That warranty never went into effect because the machine crapped out within three months into their one year warranty, I went round and round with their tech support which i couldn't understand half of the time for months.

They were giving me the song and dance about I didn't install it correctly. and I should only have the devices plugged into a wall outlet, not a power strip/ surge suppressor. I told them I was a manager senior service technician for 20 years and have installed and serviced more expensive systems than theirs and had no problems because of the quality difference. They proposed several times to have their technician call me at a specified time and day but they never called.

I finally called the BBB and they jumped on their ass..

They insisted I was the only person having this problem with two units, my original and a replacement, which had the same problem. I now have a third after much hassle and less hair. We will see.
My advice is to send the BBB a complaint. You can do it easily online. Be sure to watch your email for a response from the BBB because the password code they send to you to get to the response is time sensitive and will expire quickly which allows the BBB to crapfile your complaint because you didn't respond.

-------------

Timeline​

1. Complaint is filed.
2. BBB works to get the complaint processed within two business days.
3. Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business.
4. Consumer will be notified of the business response when the BBB receives it and will be asked to respond.
5. If the business fails to respond, the consumer will be notified. Complaints are generally closed within approximately 30 calendar days from the date filed.

If the business responds to a complaint but the customer remains dissatisfied, BBB may request a second response from the business. BBB staff will also consider whether mediation or arbitration should be offered. Dispute Resolution services vary by region. Please contact your local BBB office for details on the programs offered.

Once a complaint is closed, BBB will assign one of the following closing statuses:

1. Resolved = The complainant verified the issue was resolved to their satisfaction.
2. Answered = The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.
3. Unresolved = The business responded to the dispute but failed to make a good faith effort to resolve it.
4. Unanswered = The business failed to respond to the dispute.
5. Unpursuable = BBB is unable to locate the business.

Thanks, I hadn't thought about that. I know the credit card company will reverse the charges, but a ding with the BBB, if I can get one, will kinda be like icing on the cake.

 

[golddigger14s]

When I worked at Cabela's I would always get customers that ask for mil-spec stuff. It was hard to get it though their head that they really didn't want mil-spec.

 

[Shadowrider]

Ratings may be garbage, but in my experience filed complaints get results.

Good to know, I'll file it away. I lost about all faith in BBB ratings when known crap companies are shown with stellar BBB ratings.