I honestly don't think the issue here is whether you follow the rules and in fact didn't read that in the OP. The issue (in my mind at least) is the way in which it was handled. I find yelling and screaming at someone on or near the firing line unacceptable unless calling a cease fire to the line. Otherwise, calm quiet instruction will get you a lot further, especially when you are dealing with a "customer" who has paid for the "pleasure" of using your facility.
Could not the same thing have been accomplished had the RSO calmly walked over, greeted the OP and said..."BTW we have a rule that all firearms be pointed downrange at all times and I'd like for you to comply immediately to my request in a safe manner." Then provide assistance if needed.
When you escalate the situation, people get nervous. Nervous people tend to be more prone to accidents in my experience. Then again I've only been doing this for 25 years or so.
Could not the same thing have been accomplished had the RSO calmly walked over, greeted the OP and said..."BTW we have a rule that all firearms be pointed downrange at all times and I'd like for you to comply immediately to my request in a safe manner." Then provide assistance if needed.
When you escalate the situation, people get nervous. Nervous people tend to be more prone to accidents in my experience. Then again I've only been doing this for 25 years or so.