Does anyone have Cox Whole Home DVR?

[bettingpython]

I have had 0 problems with our total home, once I finally called and complained enough to get a guy out to do thorough line analysis and they discovered the had not properly routed the cable line and left a section of it exposed and not buried, and it had been destroyed by animals. Our installer also failed to install a required filter and our internet was crap.

I had complained the first 3 years we owned the house and they just kept swapping boxes not analyzing the problem, we went to uVerse and at&t made me so mad we went back to COX last summer.

We went from a -54db line signal at the house to a -32db signal at the house and a -38db at the boxes.

 

[Shadowrider]

I have had 0 problems with our total home, once I finally called and complained enough to get a guy out to do thorough line analysis and they discovered the had not properly routed the cable line and left a section of it exposed and not buried, and it had been destroyed by animals. Our installer also failed to install a required filter and our internet was crap.

I had complained the first 3 years we owned the house and they just kept swapping boxes not analyzing the problem, we went to uVerse and at&t made me so mad we went back to COX last summer.

We went from a -54db line signal at the house to a -32db signal at the house and a -38db at the boxes.

Must be a Tulsa thing. I've had two techs at the house here in Moore since the first install and both were very sharp and fixed me right up. They had to change the outside box once. He did all sorts of testing before he did it and after had to go to the switch to reverse a couple of ports because they had made changes since my install.

O/P I've had total crap service with Cox digital anything. That's my whole experience with them. My mom and sister both have Cox and hate them. At my mom's location they are the only game in town except satellite. My uverse whole house system has been pretty good, I got no complaints. And that's quite surprising since it's Windows CE based. I've had uverse (now), Dish (last) and Cox. And Cox is the only one that just sucked. Didn't have the bandwidth to run my location and the only one that would kinda sorta own up to it was a supervisor that came out to help the two techs at my house scratching their heads. The first one had to call a more experienced tech in to help him out, and he couldn't figure it out either. Bottom line was HD didn't work (pixelation eventually freezing up) and they never did get it to quit. Wouldn't refund a dime or cancel the contract either...

 

[cichlid-dave]

Working from home and using cox was a nightmare for some time. I don't have the whole home DVD and had been thinking about it. But since the Internet for home was my concern after 2yrs we finally went to a dedicated line for the modem and it made the only difference

 

[Pistol Packin' Honey]

We have Cox's whole home DVR. It works great for us. We can record more shows at a time. And if I don't wanna watch what the hubs is watching, I can watch stuff I recorded on the tv in the bedroom, regardless of what DVR it was recorded on.
Our installer was thrilled to see our set-up. He says a lot of houses have everything spliced in, and the signal strength is not enough.

 

[Commander Keen]

I was one of the first to sign up for the whole home DVR system when Cox first debuted it around a year or so ago - couldn't stand it. Primary gripe was with the Cisco DVRs - unless they've upgraded them drastically, they were a big step down from the standard Motorola DVR boxes. I lost several neat features going from Motorola to Cisco DVRs. The only advantage I remember having with the Cisco/whole home setup was a very good search feature on the program guide - for example, I could search a movie name and it would tell me if it was available anywhere on the system, including PPV channels. The Motorola boxes won't do that. When I requested they come out and replace the whole home setup with the normal Motorola boxes, it was the same tech who removed them as had just installed them. I explained to him why I was switching back and asked him if he sees a lot of that (customers dissatisfied with the whole home setup and going back to regular). He politely declined to answer, but in essence told me he does see it a lot. Commander Keen, have they worked the bugs out of the whole home system and the Cisco DVRs? I was told at the time that some of the problems I was experiencing would be resolved in future software updates to the Cisco boxes - has that happened? I'd still like to have the whole home system, but not unless they've brought it up to par with the Motorola DVRs.

Read this thread from Cox's own forum before you decide to take the leap into whole home DVR system: http://forums.cox.com/forum_home/tv_forum/f/4/t/558.aspx

Everything as detailed in the thread I linked to - no slow motion on the Cisco boxes; no frame-by-frame advance; etc. I also remember not having the '"swap" ability on the Cisco boxes as I had on the Motorolas. They just seemed like a generation behind the Motorola DVRs I gave up to get the whole house system. And I notice that the folks on the Cox forum are still complaining about the same issues I experienced a year ago, so it doesn't appear they're being addressed that rapidly.

It seems these issues are still present in the white home system, although I'm sure the higher-ups would say it is all "working as designed".

 

[Backstrap]

It seems these issues are still present in the white home system, although I'm sure the higher-ups would say it is all "working as designed".

I think you hit it right on the head, Commander - the whole home system is "working as designed". Whoever designed it needs to rethink it! The only advantage I found to the whole home system over the regular system is the ability to watch any show; movie; etc. recorded on a "master" DVR on a "slave" DVR in another room - but I've gotten around that by simply setting up series recordings on the shows I want to watch on the other DVRs in my house, and making a one-time investment of $75.00 or so for a Roku device on all the DVRs - thus I can access Netflix; Amazon video; and many other similar content providers from any TV in the house anyway. Also, I installed the PlayOn and PlayLater service on a computer connected to my LAN, the same network to which all the Roku boxes and thus the TVs are connected, which gives me even more viewing choices and the ability to record shows and movies off the internet and watch them on any TV in the house.

And lest I be branded as simply a ranting dissatisfied Cox customer, I can assure you I'm not - I subscribe to their bundled TV, internet, and phone package and am quite pleased with the service I receive on all three! Every time I've called Cox with any problem on any of the three services they've been very helpful, and have on a few occasions sent a tech out to my house at no charge to troubleshoot. (Which I expect them to do anyway, given what I pay them each month!) I can't imagine service from AT&T U-Verse or any of the satellite providers would come close to matching or exceeding what I experience with Cox, so I'm not interested in switching. I simply believe in the case of the whole house DVR system Cox rolled out an ill-conceived, poorly designed and implemented product ahead of its time. Even Coke made a huge marketing mistake (read: "New Coke"); they just need to own up to it and either fix it or dump it.

Thanks for your help in looking into the current status of the Cisco boxes, Commander Keen.