Agree 100%. They've left my Dad's meds just over the gate so if/when my Mom didn't notice the gate would smash the package when opened. They get dinged if deliveries take too long and most shippers get a big discount based on volume so the focus is more on getting the business than it is retaining it. There's clearly a gate code on the shipping label too.
That is correct for UPS but Fed-Ex (at least in SW OKC area) are contract workers and not FE employees. I talked to one once about his job because I thought it was a great gig for someone. He pointed out the small writing on the side of the truck which said something like "Operated by XYZ delivery services". I have since started looking and every FE truck in my area says that on it. UPS does not but FE does.
If the customer request and pays for direct signature that is what the delivery person should do. Some companies allow signature waiver if you leave it on your door or in your mail receptacle. It is not up to the delivery person to obtain a signature or not. That is decided by the sender when they purchased the service from the company. The delivery person should attempt delivery to the door and if a signature is required ring the doorbell to wait for a response. If no one is home they should leave a notice and take the package back with them. Anything less is failure to provide the service paid for and or delivery person to do the job they are being paid for.
That's FedEx Ground who are contractors. FedEx Express are employees and seem to take their job more seriously. My ONLY gripe is with Ground. Express drivers have always been professional. BUT, Ground and Home Delivery are where FedEx has grown the most during the pandemic. I believe FedEx hired or wanted to hire 100,000 people last year and don't recall breakdown but majority were drivers.
EXACTLY! The shipper is paying extra and not getting the service.
