Woman can't change security code...

[nofearfactor]

http://www.kjrh.com/dpp/news/proble...kes-domestic-violence-victim-feel-less-secure

I understand that a company in this kind of business has policies that they have to stick to, but this is still unbelievable.

 

[Boehlertaught]

Call another alarm company and have a new system installed. Box up the old system and send it to that company with the ex's forwarding address for billing purposes...

 

[Tyson C.]

i guess you gotta send in the police report showing that you are the victim and your crazy-ass other is the bad guy

also she could start getting some shooting range time in.....atleast that way when the crazy hubby comes in she will have a pass word(S) for him..."stop or i will shoot"

 

[Werewolf]

http://www.kjrh.com/dpp/news/proble...kes-domestic-violence-victim-feel-less-secure

I understand that a company in this kind of business has policies that they have to stick to, but this is still unbelievable.

HEY! to paraphrase one of our more prolific and well respected members:

Rules are Rules!

​

Seriously that's the kind of crap that gives corporate America a bad name and all in the name of following a rule that just doesn't fit the circumstances surrounding it.​

 

[nofearfactor]

also she could start getting some shooting range time in.....atleast that way when the crazy hubby comes in she will have a pass word(S) for him..."stop or i will shoot"

I have sisters and thank God they all grew up shooting and all carry concealed.

Come to think of it,so does my wife.

 

[dennishoddy]

I guess I'm gonna be the devils advocate on this one and take the side of the alarm company.
A signed contract is legally binding to both parties.
Legally, they couldn't change the name of the signee.

They don't know the circumstances of the request.

The wife should have taken a copy of the restraining order to the company in person.

 

[SoonerDVM]

I guess I'm gonna be the devils advocate on this one and take the side of the alarm company.
A signed contract is legally binding to both parties.
Legally, they couldn't change the name of the signee.

They don't know the circumstances of the request.

The wife should have taken a copy of the restraining order to the company in person.

From the article:

Ann says she showed the security company her court papers, documenting her situation, to no avail.

 

[Shoot Summ]

From the article:

Also from the article:

After Ann called the Problem Solvers, the company told us some of those papers had expired, and there was a misunderstanding as to whether her husband was actually still living in the house.

It's pretty sad when all the news has to report is the fact that someone couldn't deal with the alarm company....

She could have easily changed the locks, wow, what an idea, then the alarm is a non-issue, guess the "problem solvers" overlooked that simple little fix....

 

[Keelty]

 

[BadgeBunny]

After Ann called the Problem Solvers, the company told us some of those papers had expired, and there was a misunderstanding as to whether her husband was actually still living in the house.

The court order did not relieve the alarm company from honoring the contract, especially in light of the fact that this woman provided expired documents.

Many times it happens that abuse victims have a tendency to not take care of things in a timely manner. Whether that is the result of fear of retribution or the hope that they can work things out with the abuser I do not know, but I have seen it more than once.

I don't see how her not taking the proper paperwork to the alarm company in a timely manner makes the alarm company the bad guy here. (And yes, I am very aware that the alarm company may just be saying that to cover their *****. But if I take her statements at face value it seems only fair that I also take the alarm company's statements at face value.)