Need some advice

[caojyn]

Well ladies and gents, I'm having a 1st world problem. I ordered an item on amazon a week ago and was expecting it delivered today. I logged in to track it's progress and found that it had disappeared off my order list. I contact amazon an come to find that the seller had cancelled the order. The amazon rep told me that the seller had sent me an email explaining why. I have yet to receive the email.

The advice I'm asking for is in regards to the feedback I get to leave the seller. Should I just ignore it since I'll get my money back or should I go negative? If so I'm open to suggestions (I know that many of us OSAers have a sort of long-winded elegance when it comes to complaining)

Thanks

 

[TedKennedy]

Negative feedback says I.

 

[nic6]

Share your experience so others can make an informed decision. If it is negative, that is on the seller for not holding up on the deal.

 

[TwoForFlinching]

Fair and objective feedback. Not personal feedback, business feedback

 

[Spata]

Hang 'em

 

[HMFIC]

I have some experience being an Amazon.com featured seller for a long time.

When a seller cancels your order, it could be for a variety of reasons and it doesn't sound like the seller or Amazon have given you any insight to that. Be advised though, that it may be difficult for the seller to contact you since Amazon no longer provides email addresses of buyers. A seller has to use the Amazon system and so they are subject to that system not always working correctly.

It's likely that the item you ordered was found to actually not be in stock by the seller. That and finding that an item might be damaged when they went to pull it are probably the only legitimate reasons for cancelling the sale. You have to ask yourself if you're willing to punish them with negative feedback for having incorrect inventory levels set in their store or finding that an item was damaged in inventory.

If it were me, I'd probably just move on with life and wouldn't have even let it occupy that much space in my head. I tend not to leave negative feedback unless I've actually had something go really wrong, not just an order being cancelled. Look on their storefront home page and see if there is an email or phone for contact... maybe you can call and find out what the issue was and go from there if it is bothering you much.

 

[gunnut]

Do what your conscience tells you to do. It's the only way you will be satisfied with whichever decision is made.

 

[Phildo64]

Hang 'em

This!

 

[elwoodtrix]

If it were me, I'd probably just move on with life and wouldn't have even let it occupy that much space in my head.

that's all that needs said

 

[SoonerDVM]

I'm not sure if you'll be ABLE to leave feedback since, technically, there wasn't a transaction between you.

I ran into that on Ebay some years back when a seller never sent me my item and I wasn't ever able to leave feedback because the transaction wasn't completed.

Anyway... check your spam to see if the email ended up there.

As long as you got your money back, the only harm done to you was that there'll be a delay while you order it from someone else.