Without going into all the details, I went there today to trade off my JK for truck. I bought the JK from them 2.5 years ago & have religiously maintained it through their service dept. They, not only tried to give me $4k less than NADA and KBB trade in value (even though there is $12k in extras) one salesman insulted my weight, the head of the sales dept treated me like an idiot (even though I have probably bought and sold more cars than him) and after all that he said I wouldn't be able to sale my jeep outright because banks wouldn't loan on it....moral of the story, don't bother even talking to these guys! STAY AWAY from Norman Jeep!