We've got a new gateway computer and when you first turn it on you have to log on with your password or you can log on as a guest. Well, it no longer recognizes the password but you can still log on as a guest but all of the features are not available. I would like to reset the password to something different and see if that works but apparently you cannot do that logged on as a guest. I'm open to suggestions. Please do not tell me that maybe I misspelled it or something else idiotic like that, I have tried it 100 different ways. No luck.