Atwood's bitchy bitchy bitchy

[okietool]

I needed a new mower, I did a little research (very little) and Husqvarna seemed like a good fit for me. An added benefit was I could buy it at Atwoods and stay local, boy was that a screw up.
I bought it came back the next day to get it, the seat safety was unplugged, i didn't think anything about that. I put gas in it started it and loaded it on the trailer, no problems. Went to lunch and came back about an hour later to unload it, no bueno. It started and ran great but as soon as you move the right control out of park any at all it dies. The left control will come in to engage mode alone and engage forward or reverse its not supposed to do that. Ever.
I called Atwoods to see about exchanging it and was told nope its yours we won't take it back. They gave me a phone number no one answers and said just disengage the transmission and roll it off the trailer, that should have been prefaced with don't try this at home. No steering wheel no brakes.
Husqvarna tech support asked for my zip code then asked if I was in California. After about 20 minutes they said they will have someone call within 48 business hours.
It looks like I have a rather expensive orange yard ornament with 0.6 hours on it.
So much for the buy local and get better service bs.
If some of y'all Enid folks work for Atwoods I'm sorry, but if I'm lyin, I'm dyin.
As for me, it looks like Tractor Supply or Ace gets my business.

 

[MilitantBEEMER]

That sucks. I thought for sure that Atwoods of all companies, would stand behind what they sell. I hope you get it worked out along with a HUGE apology from Atwood’s leadership.

If you have twitter, I would spread the news far and wide.

 

[OK Corgi Rancher]

Wow... That's too bad you had such a horrible experience. I, too, like to buy local. But time after time I hear stories like this and experience horrible customer service myself. I went thru an issue with a local Ford dealer in Altus (Wilmes Ford...worst dealer in history). After 3 months of complaints and having my truck out of service (over a very minor issue, it turns out) they basically told me they didn't want my business. And Ford corporate didn't give a rat's ass, either.

Say what you will, but that's why I frequently shop online at Amazon. If brick and mortar stores would just copy their customer service model Amazon wouldn't get nearly as much traffic. Returning something at Amazon, even a high-dollar item, is just a few clicks with a mouse. I ordered a $956 Sealy mattress at Amazon because the local stores wanted over $1200 and said once you take it home, it's yours. 3 days with the mattress and it developed a "sinkhole" spot on one side.

Called Amazon. "No problem, sir. We have no way to pick it up. You can dispose of it as you wish or keep it. Your payment will be refunded to your account in approximately 3 business days." Many times I've had my money refunded and never had to even send the item back. Maybe some of you have had problems with Amazon but I haven't.

Customer service is a lost art. These days I'm happy simply when someone just does their job.

 

[PanhandleGlocker]

I needed a new mower, I did a little research (very little) and Husqvarna seemed like a good fit for me. An added benefit was I could buy it at Atwoods and stay local, boy was that a screw up.
I bought it came back the next day to get it, the seat safety was unplugged, i didn't think anything about that. I put gas in it started it and loaded it on the trailer, no problems. Went to lunch and came back about an hour later to unload it, no bueno. It started and ran great but as soon as you move the right control out of park any at all it dies. The left control will come in to engage mode alone and engage forward or reverse its not supposed to do that. Ever.
I called Atwoods to see about exchanging it and was told nope its yours we won't take it back. They gave me a phone number no one answers and said just disengage the transmission and roll it off the trailer, that should have been prefaced with don't try this at home. No steering wheel no brakes.
Husqvarna tech support asked for my zip code then asked if I was in California. After about 20 minutes they said they will have someone call within 48 business hours.
It looks like I have a rather expensive orange yard ornament with 0.6 hours on it.
So much for the buy local and get better service bs.
If some of y'all Enid folks work for Atwoods I'm sorry, but if I'm lyin, I'm dyin.
As for me, it looks like Tractor Supply or Ace gets my business.

man I went into the Enid Atwood’s one time and the gun guy was even ****** to deal with.

 

[Snattlerake]

I needed a new mower, I did a little research (very little) and Husqvarna seemed like a good fit for me. An added benefit was I could buy it at Atwoods and stay local, boy was that a screw up.
I bought it came back the next day to get it, the seat safety was unplugged, i didn't think anything about that. I put gas in it started it and loaded it on the trailer, no problems. Went to lunch and came back about an hour later to unload it, no bueno. It started and ran great but as soon as you move the right control out of park any at all it dies. The left control will come in to engage mode alone and engage forward or reverse its not supposed to do that. Ever.
I called Atwoods to see about exchanging it and was told nope its yours we won't take it back. They gave me a phone number no one answers and said just disengage the transmission and roll it off the trailer, that should have been prefaced with don't try this at home. No steering wheel no brakes.
Husqvarna tech support asked for my zip code then asked if I was in California. After about 20 minutes they said they will have someone call within 48 business hours.
It looks like I have a rather expensive orange yard ornament with 0.6 hours on it.
So much for the buy local and get better service bs.
If some of y'all Enid folks work for Atwoods I'm sorry, but if I'm lyin, I'm dyin.
As for me, it looks like Tractor Supply or Ace gets my business.

Mine did the exact same thing when I unplugged the seat wiring so I replaced it. It still wouldn't work right but then I remembered I pulled the little lever in the back to push pull it without power. Push the lever back in and try again.

Mine is the tractor not the zero turn.

 

[OK Corgi Rancher]

Mine did the exact same thing when I unplugged the seat wiring so I replaced it. It still wouldn't work right but then I remembered I pulled the little lever in the back to push pull it without power. Push the lever back in and try again.

Mine is the tractor not the zero turn.

That's a great idea. My John Deere has the same lever and won't run if it's disengaged for free-wheeling.

 

[rickm]

The motor will usually run with that lever out it just disengages the transmission alot of mowers has them i wish my Kabota garden tractor did at times its a real pain to try to push it out when stuck and hold the forward/reverse petal at the same time.

 

[Roy14]

This doesn’t help your situation, but my FIL just upgraded his mower and has a well kept JD rider he plans on selling. I believe the model number starts with 3 (of the newer model numbering system), it’s a 48”, and may have a mulching kit and/or bag system. I don’t remember all the details. It’s definitely not been used hard.

 

[Ready_fire_aim]

That sucks about the bad service! I’m not familiar with Enid Atwoods. But the one in Norman is usually decent.

I will say though, if you are mechanically inclined it’s probably a simple fix. Most of those lawnmowers aren’t too terribly complicated. I bet a small engine shop could fix it pretty easily if you’re not into wrenching.

that being said it definitely sucks to have to work on some thing you just bought

 

[VarmintHunter59]

Atwoods does not service their sales. Pretty important to know when you're buying.