I had a negative experience with H&H when I had them repair the stock on my Benelli Supernova shotgun. Actually it began when I bought the gun new and as soon as I took it home and unboxed it, the recoil pad fell out along with the cage and assembly that holds the recoil pad on to the comfortech stock. I called H&H and they refused to give me a replacement for a brand new, unfired shotgun that had a defective stock I just bought from them and offered to repair the stock instead.
Before going with this route, I tried Benelli directly to see if they would send me a brand new stock. Long story short, Benelli online reps are idiots and don't know their own products. They sent me the wrong stock 5 times in a row, everything from a Nova stock, M1 stock, M2 stock, and SBE II stock. Basically everything except a Supernova stock, which has a different comfortech stock than their other models and requires that exact part.
Due to Benelli's incompetence, I decided to take H&H's offer to fix my stock. Initially they quoted me 2-3 weeks to basically glue on the cage assembly back onto the stock that holds the recoil in place. 4 weeks later, I called and they said that they weren't ready yet, but would be done in 2 more weeks. 7 weeks roll by and it's still not done after promising it would be completed "the next week." Almost 2 and a half months later, after calling them daily about it, they finally get it done.
Haven't bought or used their gunsmithing services for while after that experience. I did buy a Glock a few months ago from them, but it was more of an urgent need type of thing when my gen 3 was stolen. Otherwise, I still am hesitant about buying from H&H since they refused to replace a brand new gun with a manufacturers defect and then took 2 1/2 months just to glue on a recoil pad cage back into the stock. The only reason why I didn't do myself is because it was new and unfired and didn't want to ruin any warranties by my own hand.
Before going with this route, I tried Benelli directly to see if they would send me a brand new stock. Long story short, Benelli online reps are idiots and don't know their own products. They sent me the wrong stock 5 times in a row, everything from a Nova stock, M1 stock, M2 stock, and SBE II stock. Basically everything except a Supernova stock, which has a different comfortech stock than their other models and requires that exact part.
Due to Benelli's incompetence, I decided to take H&H's offer to fix my stock. Initially they quoted me 2-3 weeks to basically glue on the cage assembly back onto the stock that holds the recoil in place. 4 weeks later, I called and they said that they weren't ready yet, but would be done in 2 more weeks. 7 weeks roll by and it's still not done after promising it would be completed "the next week." Almost 2 and a half months later, after calling them daily about it, they finally get it done.
Haven't bought or used their gunsmithing services for while after that experience. I did buy a Glock a few months ago from them, but it was more of an urgent need type of thing when my gen 3 was stolen. Otherwise, I still am hesitant about buying from H&H since they refused to replace a brand new gun with a manufacturers defect and then took 2 1/2 months just to glue on a recoil pad cage back into the stock. The only reason why I didn't do myself is because it was new and unfired and didn't want to ruin any warranties by my own hand.
