Have told many a spouse or parent who wanted to talk to me about a student's college work or attendance, "Sorry man, I feel your concern, but they're over 18 and there are state privacy laws covering these situations."
Take a chill pill and stay out of it. Your wife is the only one that can deal with it. It's ain't the military and there ain't no IG!
Unfortunately i cant stay out of it. My wife is 19 yrs old and hasnt experienced anything like this before. She asked for my help and i'm doing what any good husband would do and find an answer for her problem. If that means making her call them herself, then so be it but staying out of it completely isnt an option. As far as privacy issues and "they can only talk to her" situations then i'll let her make the call on that one. I mainly posted this thread with hopes that someone had been through this and had some advice.