Horror Story: M&P 10 and S&W's Customer Service

[Jwryan84]

God I just re read this. So much **** talk it's hilarious. Ok don't take my word for it. Research Chris Kyle too he spoke at length at how unreliable the SR25 was in the field. So me the *******, James Yeager, and Chris Kyle are all idiots. Acknowledge all. Honestly keep rockin your AR10s some of yall deserve em. :-)

My AR-10 has been flawless. Go back to your hole.

 

[henschman]

S&W has now said that they have changed their policy on this, and are going to be quoting prices for repairs even if they fall outside of their warranty. They sent me a prepaid shipping label yesterday, so I am sending the rifle back again. I'll let y'all know how it works out.

 

[dennishoddy]

Good to hear.

 

[grwd]

thats ridiculous

 

[Coded-Dude]

I hope we were able to help promote this change. Glad to hear they are going to take care of this.

 

[Owasso]

Henschman, please keep up us updated throughout the process. Thanks

 

[Shadowrider]

Henschman, please keep up us updated throughout the process. Thanks

Ditto. Glad to hear that they might take care of you. I really can't fathom why they wouldn't do a repair charging you for it if they weren't at fault. Not saying you were at fault Henchman, but this whole deal has pretty much flown in the face of S&W's past customer service.

 

[Super Dave]

That makes me happy. They make my favorite wheel gun, among other things, and it was paining me to see them being total dicks.

Hope it works out well!

 

[NikatKimber]

I love their wheel guns too, but good gravy they're a pain to disassemble compared to the Rugers.

 

[dennishoddy]

I love their wheel guns too, but good gravy they're a pain to disassemble compared to the Rugers.

The old model 10's are REALLY tough.