Problems with Roku 2 XD

[oneof79]

I just bought a new Roku 2 XD this weekend and am having problems getting it set up. Any one have one of these and had problems with it? I talked to their tech support today. No help there, they are escalating it to the next level up. I will have to wait till tomorrow for them to call back.

I can get it to connect to my home network wirelessly but when it decides to download updated programming it just sits there and times out.

 

[Slack]

Not going to be a helpful post, but I have three Roku devices and had no troubles with any of them.

 

[ewheeley]

Are your other Wi-fi devices getting a good signal in the same room as the Roku? If they are, then I would think the Roku is just a lemon. There isn't much too them. Taking it back to the store would probably be less of a waste of time than waiting for them to respond.

 

[Old Timer]

Make sure you have a very good WiFi link. It needs to download a lot of data for movies also, so if you have any problems, use a wired connection.
Mine is in the back bedroom, and did not have a good signal. I fought it for a while before I used a wired connection, then everything was great.

 

[oneof79]

Mine is a "non ethernet" wireless only model. I can go to the "secret screen" and it says the signal strength is excellent. The Roku is closer to the router than my computer (wireless and in a different room) and the computer will download streaming 1080p quality videos from Hulu without any problems.

I am thinking it is just a bad one but I will give them till about 6 pm tonight before I return it to wallyworld.

 

[rhodesbe]

Is your wireless router directly connected to the internet modem? Are they the same box?

 

[cyberslider]

I would take it back to where you bought it and get another one. I had a problem with the first one I bought. Not the same problem as you - mine would not do anything out of the box. Took it back and exchanged it for another one. Second one worked fine.

 

[oneof79]

Is your wireless router directly connected to the internet modem? Are they the same box?

I get "free" high speed internet where I live. It is included in the rent. My router plugs directly into the wall. The only reason I have a wireless router is because I didn't want to run a wire into the back bedroom/reloading room.