Service call fees are crazy rant!

[trekrok]

As stated above, the issue here is more about customer service than a $100 service fee. It takes a certain type of person in that role. It's not always easy to 100% let go of one call before moving to the next. That can be tough even for someone that is otherwise good in the customer service role. And if they aren't good in the first place, yeah, that's not going to be a fun interaction.

 

[John6185]

A code to do what? Turn on the door chime feature or something similar?

What was the alarm doing normally that it quit doing?

A code to rest the alarm panel where it would work properly. Evidently when I disconnected the wires to remove the panel it set it to factory default. This was over 8 years ago and I can't remember everything that transpired, I'm just saying if one needs help with something around the home they can go to this particular website for advice.

 

[Gunbuffer]

Exactly the reply I would expect from you.

Gunbuffer: meeting or exceeding expectations since 2007.

 

[Big House]

Knowledge isn't free! Neither is all insurance involved in a business as well as the vehicles and the equipment involved. $100 sounds like a great price considering you had to call them to repair it.

 

[Raido Free America]

Just a rant here to let off a little steam. We bought a water softener from Culligan's in Chickasha a little over 5 years ago when bought our home. Tech guy was great. Price was reasonable. Fast forward to last December and I noticed we're going through salt like crazy. Called for a tech to come out. They said it'd be 2 weeks or so...busy. Just a couple days later I get a call from a tech who says something along the lines "I know we're not scheduled but I finished a job about 5 mins away and wondering if I could come by now just to take a quick look.". I work from home so said sure - would save you from making another trip from Chickasha to Tuttle. He stopped by, noticed our settings had defaulted back to factory, made a quick change to our default settings and done. No tools. Took maybe 5 mins at our home. Great guy and mentioned again was in the area for another call. He says up to office if billed anything.

Well, I just got a bill for $100 for a service call. I called them asking about it and got a very rude lady on the phone who stated just as soon as I mentioned it that "EVERYONE PAYS THE $100 SERVICE CALL FEE". I stayed calm and tried to explain I saved them from having to make another trip but she just blasted me this is how it is and has been for over 10 years. Told her I hadn't had to have anyone out yet so didn't realize. Didn't matter. Her panties were in a wad long before I called! Must be the Monday blues for some. I even told her I wasn't disputing that I needed service and had an appt in a couple of weeks just felt $100 was steep since tech was just around the block. She then informed me that plumbers charge $120 for a service fee so there's was below going rates. Wow. Honestly had no reply so hung up. Going to have to get my wife to call them back for payment info as there's no way I could do it. Going to put on a credit card vs check so they'll have to at least pay the cc charge to the business! That'll learn 'em!!

I'll just use the Culligan's from OKC going forward as they will service Tuttle also. Rant over!!

This is called a free market economy! Anyone overcharging will not be in business very long, right, if govetrnment stays out of it, this system will correct the problems, automatically! This is the FAIREST SYSTEM ever, because MONEY IS COLOR BLIND, AND DON'T CARE WHAT CANDIDATES BALL CAP YOU WEAR!

 

[T. MIKE SMITH]

you forget that you caused them to have to hire a rude lady to tell you to pound sand- all the guy looking over the P&L thinks is - wow we are doing well in the service area. I think I will give them and the B in CS a raise.