World's worst customer service stories.

[Eric_Williams]

Dongs takes the cake hands down. The old man argued with me about how old I was even after showing him my licens he still said I wasn't old enough to be in the store. Then we got into it about the sign that said 18or older on the door he said i had to be 21. We went round and round about that for probably 10 min even though I was almost 20 at the time.

 

[inactive]

Dongs takes the cake hands down. The old man argued with me about how old I was even after showing him my licens he still said I wasn't old enough to be in the store. Then we got into it about the sign that said 18or older on the door he said i had to be 21. We went round and round about that for probably 10 min even though I was almost 20 at the time.

Next time wear a hoodie and a crip flag. I bet it goes over even better

 

[Neil]

I can't believe nobody has mentioned Tulsa firearms???

OK, I'll bite. Tulsa Firearms provided me with the worst customer service experience of my life, firearms-related or not.

I took my brother in-law and his father there because pa-in-law wanted to learn to shoot; his neighbourhood has degenerated as of late.

One gentleman behind the counter was very friendly and helpful, as always. Unfortunately I don't recall his name. We signed in after NOT READING THE RIDICULOUS 47 PAGES OF RANGE RULES, (IN 3-POINT FONT EACH AND EVERY FRIGGING TIME ONE SHOWS UP TO SHOOT).

I had always taken my own ammo, and after having each and every round thoroughly inspected for any molecule of ferrous material, gone forth to shoot, and always had a good experience.

This time though, my companions bought ammunition from Tulsa Firearms. We went to our lanes and fired, instructed Pa-In-Law, and had a good time. We were safe (2 of the 3 of us have military and LEO training). When we went to check out, the man behind the counter asked Brother In-Law where his "range brass" was, and whether it was separate from our (my) personal brass. Bro in-law explained that all our brass had been cleaned up off the deck, but was all mixed together in one plastic bucket.

Oh. Hell.

Dude behind the counter sighed audibly, rolled his eyes, and shook his head. "I can't believe all the people that come in here and refuse to read!" he exclaimed, rather loudly. "You are required to separate range brass from personal brass!" Says he.

"Is it really that big a deal?" I inquire.

Nice peacemaker employee interjects (paraphrased) "since this is a shooting range, every rule is a big deal". (I can entertain his logic to an extent, but come on).

"I am paying to shoot here, indoors, in a climate-controlled facility. I refuse to pay for the privilege of sorting your brass for you". Sayeth me.

I then told them that they could keep my membership card and that I would not return. Ever.

~FIN~

 

[Pulp]

Actually, in spite of the fuse burning in my head, I just said, "Thank you." and walked away. After about a 10 minute cooling off period I returned to the gun counter and asked an older gentleman, "Do y'all sell blackpowder?"

"Yes, but we keep it in a safe in the shooting lane rental area, we can't keep it behind the counter."

That was a resposible answer. Some folks know how to treat a customer.

 

[AKguy1985]

Next time wear a hoodie and a crip flag. I bet it goes over even better

black hoody and Baggy jeans and a blue bandana in your left back pocket LOL

 

[Eric_Williams]

He'd would have shot me if I dressed like that! There so called "reloading expert" couldn't eventful me what came with the hornady lnl press and what else I would need

 

[mountain287]

I could start my own thread with my past experiences with Sears.com and their customer service. I hate'em.

 

[mountain287]

I'll throw in Sarco Inc., which has a "F" from the BBB.

 

[kroberts2131]

I'll never forget the tag agency at 43rd and Sheridan in Tulsa. Had to get my tag renewed and I knew they only take cash/check. I run to the ATM and get 5 20's. I do all the paper work and get the checkout area (why they have a cashier is beyond me, every other tag office has each employee handle thier own transactions). The old lady tells me its going to be 83.50. I grab my wallet and hand her $100, all in 20's. She lets out a huff and says "Sir the sign says we cannot accept 100 dollar bills" I tell her that is fine since I used all 20's. We contunie to argue about for a few minutes until the gentleman behind me says "Well if his total was 63.50 would you not take his four 20's" THEN THE LIGHT CAME ON. Oh that makes perfect sense now!

 

[Danny]

I've dealt with Dong's Guns and Reloading Supplies for many years now. Dating back to the crazy little old man himself with the hogleg on his hip. They were pretty decent usually. But recently I was in there and heard an employee tell a customer, "I don't know, we don't make them, we just sell them". I made a comment, loud enough for the owner to hear, that attitudes like that lose customers and that maybe it would be worth his time to do a little research on the products they sell. Then I walked out. And I know the owner recognized me from past purchases which included two Kimbers, a Sig Sauer over/under shotgun, two Browning A-Bolt rifles, a Browning safe, a hornady LNL AP reloading outfit with all the accessories, and a slew of archery stuff. I hate to see anyone go out of business, but if they don't change their attitudes, it won't bother me a bit to see them do it.