I think you are both right and both wrong. It is such a gray area and will never be perfect. I've had customers injure themselves through no fault of mine, and feel they've hit the motherlode. I turn them over to the insurance company because they are so unreasonable and they inevitably get paid. It is always for much less than they expected and for more than they deserve.BB, then why hire one in the first place? Your assertion is just wrong. The fact is that it is more often the clients who believe they have a "motherlode case" and have completely unrealistic expectations. Add that to the fact that most folks have drunk the insurance company koolaid about how everyone is a malingerer and giving awards raise everyone's rates, and it's just plain an uphill battle.
And as for the "we're here to help you nonsense", what other profession do you basically get someone to work for free with only the potentiality of being paid? Of course, we are here to turn a profit. What's wrong with that? It's our JOB. It's how we make a living. Do you begrudge the doctor his fee or paying an auto mechanic to repair your car?
The media and internet do a great job of highlighting the outlandish cases while limiting the facts. It seems foolish to just have blanket limits but I think there needs to be some sort of tort reform. The excessive costs do get passed on to the consumer. Medical malpractice insurance is so outlandish that most OBGyns will stop delivering babies 15 years before retirement because they have to keep their insurance in tact for 15 years after their last delivery. General Practitioners are looking at $90k to 120k/yr after 10 yrs of training and a minimum $250k in med school debt. It just isn't worth it. Improvements can be made without eliminating consumer/patient rights but as with all things government related, it will be next to impossible to find common ground.
The same goes for all the candidates we have to chose from. There never has and never will be a perfect one. You can find multiple things to pick apart about each one. At some point, you have to get behind whoever you think is the best candidate (or lessor of the evils) and support them.