After 11 years without a single claim, OFB today notified me that insurance on my home would not be renewed. I call the agent and find that they will only continue my policy if I add my car insurance. I have had my auto insurance with USAA for 43 years and don't see the need to change (OFB can't come close to the rates anyway). I told them I expected a refund on my membership, which was paid today through e-banking. The response was, those memberships are non-refundable. All I have done for 11 years is pay the premium. So much for loyalty. Watch your mail, you too can be betrayed!!!!!! RANT JUST STARTED!!!