What a bunch of dorks!!!
In Nov 2011, we paid off our 30 year mortgage, 20 years early. Payments have always been electronic transfers, my bank to Citi. In November we made a payment equal to the remaining balance on our statement. In December we get another statement for the regular payment. After several calls, it seems there is still a balance to close the mortgage. We paid $151 plus an additional fee of $15 to close the account. In Mid December we received a letter stating we were $13.01 short on the close-out but, Citi had advanced us that amount and would we please send them reimbursement. We made the $13.01 payment through our bank and hoped we were through with Citi. Last week we received a check for the excess in our escrow account. TODAY, we get another bill for the $13.01. We call and now they are demanding that we send them copies of our bank statements, so that they can verify that we actually made the payments. I originally got the loan through a local bank but unfortunately the loans was sold three times in the 10 years. I would never have gone to Citi and will certainly never deal with them again (If I can ever get this closed). Borrower Beware! Citi SUCKS, and that is the nicest thing I can say about them.
Rant complete --- Thanks for your patience.
In Nov 2011, we paid off our 30 year mortgage, 20 years early. Payments have always been electronic transfers, my bank to Citi. In November we made a payment equal to the remaining balance on our statement. In December we get another statement for the regular payment. After several calls, it seems there is still a balance to close the mortgage. We paid $151 plus an additional fee of $15 to close the account. In Mid December we received a letter stating we were $13.01 short on the close-out but, Citi had advanced us that amount and would we please send them reimbursement. We made the $13.01 payment through our bank and hoped we were through with Citi. Last week we received a check for the excess in our escrow account. TODAY, we get another bill for the $13.01. We call and now they are demanding that we send them copies of our bank statements, so that they can verify that we actually made the payments. I originally got the loan through a local bank but unfortunately the loans was sold three times in the 10 years. I would never have gone to Citi and will certainly never deal with them again (If I can ever get this closed). Borrower Beware! Citi SUCKS, and that is the nicest thing I can say about them.
Rant complete --- Thanks for your patience.
