I'm just curious here - did you buy it 4 years ago and put it in your closet for 4 years then install it - or did you buy it last week (so to speak) but the place you had bought it from had it on the shelf for 4 years?
The second option. So there are a number of loopholes where I could be misinformed. But the gun date of manufacture lines up pretty close with the date of sale, and the gun was in an unfired condition. Aside from not having any scuffs, scrapes, or signs of being fired, it was still coated in that copper grease that Glocks have.
While I could be missing details, I would not buy a laser for $350, if I thought it would only last 4 years of moderate use. One, I'm pretty cheap. Two, $350 is a lot of ammo.
I call BS here. I had a 96 Ford Mustang, which was one of a long line of Ford vehicles I've owned. At 52K, or just 2K out of warranty, the brake hydro boost was leaking, which is a critical safety part. $968 to replace it. Ford was not willing to do anything on it. Just pay the full cost of the repair or head down the road. I didn't expect them to fix it for free, but full boat just 2K out of warranty? Kind of hard to swallow. Had this car been abused rather than babied and garage kept, I might have bought it. Instead I took a hard look at what kind of value my hard earned money bought. I factored in the repair costs on the other Fords I've owned. I decided that if my ownership loyalty bought me nothing the minute the warranty expired, I was not getting a good enough value for my money. I traded it in on a Toyota and never looked back. Now I tell people who ask to avoid buying Fords because the durability isn't there and the repair costs are too high.
Same thing with my $300 Pro Ears. If I'm expected to pay almost 2/3rd the cost of the product in repairs after just one year, PLUS a stupid $29.95 "diagnostic" fee, AND shipping both ways, then the cost of the Pro Ears is way out of proportion to the value. Instead I bought a superior product with a superior warranty and better customer service for the same price. I would have paid half again more for those things.
No, the company doesn't owe you anything more than stated in their terms of sale. But all consumers expect high dollar items to last beyond the stated warranty period. If they don't and the company doesn't value their customers beyond the initial buck, then they don't deserve customer loyalty.
There's a reason why companies like Dillon, Midway, Brownell's, etc. have good reputations. It isn't because they have rock bottom prices, it's because they value their customers and offer superior service after the sale. Had I paid a cheap price for the Pro Ears, I wouldn't expect better customer service. Instead, I paid a premium price and was left with a sour taste in my mouth. Their reputation WILL suffer in kind if I have anything to do with it. they don't deserve any better if you ask me.
Customer service can have far reaching ramifications. Almost 30 years ago my son's Christmas present was a new Marlin 39-Mountie with an inexpensive Bushnell scope. The scope was a pos and he used his new rifle on Christmas pm with iron sights after much frustration trying to sight in a scope that was faulty. Bushnell wanted more than the scope cost just to look at it and repairs would be on top of that. I have already stated that it was an inexpensive scope but I did expect a little service out of it till we could upgrade. That was the last Bushnell product to cross my threshold and I intend for that to remain the case. Any company wanting my repeat business must understand my position as a consumer. If my only relief is to withhold my business so be it. I have probably bought 20 or 30 scopes subsequent to that experience.
I don't know if this info will be of any help but I will offer it anyway..
We built our home in 06. The Heat and Air guys used a furnace that had been in their inventory for almost a year before being used. Earlier this year a part broke and we were told according to the manufacture date it was no longer under warranty.
Our current AC guy called them back after I told him when we closed on our house and they said if we could provide documents showing the unit was placed into service in 06 instead of 05 when it was manufactured that they would cover the part. They did without any further hassle.
Ummm, for the most part, yes. Of course I'm going to look into it to see what went wrong if my "gun blew up" but that is the risk you take. If you were like my brother, which I am nothing like, you would research everything to the n'th degree beofre you bought anything. It is a sure way to not have to worry about quality and warranties as much.
I agree about great warranties for the most part and gaining customer loyalties. I have also heard about companies that have great warranties because a particular product in their lineup was crap. To keep the customers "happy" they had a warranty that was three-fold what the competitors had on their competitive product.
I call BS here. I had a 96 Ford Mustang, which was one of a long line of Ford vehicles I've owned. At 52K, or just 2K out of warranty, the brake hydro boost was leaking, which is a critical safety part. $968 to replace it. Ford was not willing to do anything on it. Just pay the full cost of the repair or head down the road. I didn't expect them to fix it for free, but full boat just 2K out of warranty? Kind of hard to swallow. Had this car been abused rather than babied and garage kept, I might have bought it. Instead I took a hard look at what kind of value my hard earned money bought. I factored in the repair costs on the other Fords I've owned. I decided that if my ownership loyalty bought me nothing the minute the warranty expired, I was not getting a good enough value for my money. I traded it in on a Toyota and never looked back. Now I tell people who ask to avoid buying Fords because the durability isn't there and the repair costs are too high.
Same thing with my $300 Pro Ears. If I'm expected to pay almost 2/3rd the cost of the product in repairs after just one year, PLUS a stupid $29.95 "diagnostic" fee, AND shipping both ways, then the cost of the Pro Ears is way out of proportion to the value. Instead I bought a superior product with a superior warranty and better customer service for the same price. I would have paid half again more for those things.
No, the company doesn't owe you anything more than stated in their terms of sale. But all consumers expect high dollar items to last beyond the stated warranty period. If they don't and the company doesn't value their customers beyond the initial buck, then they don't deserve customer loyalty.
There's a reason why companies like Dillon, Midway, Brownell's, etc. have good reputations. It isn't because they have rock bottom prices, it's because they value their customers and offer superior service after the sale. Had I paid a cheap price for the Pro Ears, I wouldn't expect better customer service. Instead, I paid a premium price and was left with a sour taste in my mouth. Their reputation WILL suffer in kind if I have anything to do with it. they don't deserve any better if you ask me.
That is not just a Ford issue but that is very common amongst the vast majority of auto makers. I have heard of many stories about breakage of vehilces that are just past warranty of all makes and models. Toyota still makes a good product but Ford has pretty much caught up to all the japanese makers as far as quality goes. Not to mention I rather buy American than not. Then I'd look at the german cars next.
Just hope your toyota holds up or you are going to have to go with the Hyundi with the 10 year 100,000 mile warranty.
That's just it, the Toyota has held up fantastic, as has the Subaru we got after dumping Ford. None of the Fords I've owned ever held up this well. But you've missed the point. These are all simply bad examples of customer service. When you buy cheap you don't expect much CS. When you THINK you're buying quality at a quality price, it doesn't hold up and you get crappy CS, you chalk it up as a poor brand and either search for a cheap replacement, or a replacement with good quality AND good CS.
A limited warranty should not be license to sell a crappy product and turn your back on a good customer.
You might look into getting an electrician to look at it. Chances are math will not be involved in the repair.
Good to know!!
