I've only been in once. I was not impressed. The store was organized worse than a flea market. In some areas it was hard to walk because they had product stacked in the walk ways. I asked one question and the answer was short, but not overtly rude. The guy just seemed like he didn't want to be there (tall, bald guy working the register). The guy behind the gun counter seemed nice enough. Wife bought me several 5.56 pmags for my Christmas gift. Prices were ok. All in all about a strong 4, weak 5 out of 10 experience.