Hell ya embarrassed in fact emBAREASSed yeah right I did not pay my bill but carp it has been hard and this just makes it harder digging out if the hole.
I feel your pain man ... When GC and I got together we may have had the window to throw the pot out of but I swear we didn't have a pot to piss in ... I "rotated" bills several times and played catch up over several months. I dunno if it will help, but when you call them tell them what got you in the position you are in and ask if they will extend the deposit payments over 3 or 4 months instead of 2 ...
ETA: Be shameless ... If you've been a good, on-time paying customer for XX number of years (put it in months, that way it sounds more impressive ) point that out to them. If the person on the phone "can't" help you, ask for their supervisor. Make it clear you are not wanting to complain, that you understand they have done all they can do for you and you wish to talk to someone higher up with more authority. Once you get that person on the phone, the first thing you should do is praise the CSR for doing everything they could (even if you don't think they did) ... In case you have to ask for the next in the chain of command ...
I did this when trying to get an insurance company to pay off on a claim several years ago. I finally got somebody who was "Mr. So and So", not "Hello, this is Katie, how may I help you?" and got the answer I was looking (and check) I was looking for. It would have never happened if I had taken an attitude with the folks in the lower-rungs ...
You are in my prayers, sir ...
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