Update:
I went in to retrieve my shotgun today and the store was packed which would eventually play into my favor. I told the first guy I talked with that I was there to pick up my gun. He asked if they had called and said it was ready. I handed him my card and said "no, that's the problem, you all have had my gun for over 3 months and no one has bothered to call me".
When he returned with the gun, there were several parts in plastic bags attached. He asked if I would like to go ahead and purchase the firing pin and spring. (I assumed these had already been installed) I said I would not pay for the parts as no one had called me to let me know that they were even being ordered. He then told me that I would have to pay $15 to get my gun back. I told him I would not pay anything to get my firearm back that had been held for 3 months with absolutely no work done to it. This is when he stepped away and retrieved a woman.
I had spoke to said woman on the phone on Monday. She was the one who guaranteed me that someone would call me back that day and let me know what was going on. She told me that I would have to pay for the parts as they would be out the money for them. She was extremely rude and seemed to have quite a chip on her shoulder.
This is when the store being completely packed played into my favor. I raised me voice just enough to where the 10-12 people standing around could hear. I explained that I have purchased numerous firearms from them over the years and that I felt I had been treated very poorly. Everyone standing around heard my frustration as I broke down what I had gone through (keeping my gun for 3 months, no phone calls, promising communication but not following up etc etc.) She very quickly had me sign to pick up my firearm and handed it back to me. She said there was no need for this on Thanksgiving. I explained that there would have been no need for this if someone had just picked up the phone and given me a call. That is when she told me to "look around and see all these people, we don't have time to call people back". I said that is exactly why you will no longer be getting any of my business or that of my friends and family. Looks like you have more than you can handle.
I plan to never return to Sportsworld. I was planning on purchasing a Citori in the next month and after today's outcome I will be taking my business elsewhere. Not that losing out on one gun purchase is a big deal to them, but you have to look at the big picture. Over the way they treated me, they have lost out on thousands of dollars in gun purchases from me in the future. Not to mention those of my family and a couple of close friends that I have already spoken to today. Who knows, they may have lost out on future gun purchases by several OSA members now that I have taken the time to let everyone know how I was treated. I certainly hope that is the case.
I went in to retrieve my shotgun today and the store was packed which would eventually play into my favor. I told the first guy I talked with that I was there to pick up my gun. He asked if they had called and said it was ready. I handed him my card and said "no, that's the problem, you all have had my gun for over 3 months and no one has bothered to call me".
When he returned with the gun, there were several parts in plastic bags attached. He asked if I would like to go ahead and purchase the firing pin and spring. (I assumed these had already been installed) I said I would not pay for the parts as no one had called me to let me know that they were even being ordered. He then told me that I would have to pay $15 to get my gun back. I told him I would not pay anything to get my firearm back that had been held for 3 months with absolutely no work done to it. This is when he stepped away and retrieved a woman.
I had spoke to said woman on the phone on Monday. She was the one who guaranteed me that someone would call me back that day and let me know what was going on. She told me that I would have to pay for the parts as they would be out the money for them. She was extremely rude and seemed to have quite a chip on her shoulder.
This is when the store being completely packed played into my favor. I raised me voice just enough to where the 10-12 people standing around could hear. I explained that I have purchased numerous firearms from them over the years and that I felt I had been treated very poorly. Everyone standing around heard my frustration as I broke down what I had gone through (keeping my gun for 3 months, no phone calls, promising communication but not following up etc etc.) She very quickly had me sign to pick up my firearm and handed it back to me. She said there was no need for this on Thanksgiving. I explained that there would have been no need for this if someone had just picked up the phone and given me a call. That is when she told me to "look around and see all these people, we don't have time to call people back". I said that is exactly why you will no longer be getting any of my business or that of my friends and family. Looks like you have more than you can handle.
I plan to never return to Sportsworld. I was planning on purchasing a Citori in the next month and after today's outcome I will be taking my business elsewhere. Not that losing out on one gun purchase is a big deal to them, but you have to look at the big picture. Over the way they treated me, they have lost out on thousands of dollars in gun purchases from me in the future. Not to mention those of my family and a couple of close friends that I have already spoken to today. Who knows, they may have lost out on future gun purchases by several OSA members now that I have taken the time to let everyone know how I was treated. I certainly hope that is the case.
