This, IMHO, is a large part of the problem. If WM wanted to increase their number of satisfied customers all they'd need to do is to start putting their daily lot out at random times throughout the day without telling anyone what the schedule is or when it will be put out on any given day.
The real problem with this is if it gets put out at random times I have a large customer base that we have been telling the same thing to since December now goes and raises all hell. So I lose either way. At least now consistency is provided. Also if ammo is put out at different times the people working back there can get nothing done for the "campers" and the 400 questions about ammo a day. Right now the process has been fairly streamlined where people start showing up and lining up around 5:30, ammo comes out at 7, sporting goods person can help all the ammo customers and get on to other responsibilities by 7:30 ish. Then the process is repeated between 9 and 11 for rifles. Always open to suggestions but changing the times and being inconsistent with what we have promised people for almost 5 months isn't going to happen.
On another note you guys will be glad to hear that the company has listened to the customers and the stores about produce and its quality. THere has been a big push to improve the produce departments and it is getting back to the stuff the stores are getting from the warehouse to actually be a better quality.