Heartland had a real rude brat behind the counter at the range the last time I went. This was in November a d they weren't busy.
I think I know the person you are describing. I had problems with him one of the first times I went in Heartland... I was leaning over the range counter trying to see what ammo they had in stock. He was yakking with another parttime co-worker, texting on his phone, never looked up to see who was standing at the counter. A guy who I think is one of the owners came over and asked if I was being helped, and I replied "No" . He immediately jumped all over those kids behind the range counter. I haven't had a problem since. I just know to be patient when there is a crowd lined up for the range. It's all good and I am glad to have Heartland in Edmond.
JME
LL