Cavender Subaru Service Stinks

[Gunbuffer]

Call Bob Moore in Edmond and relate this ordeal to them.
405749 9049

They have been good to us.

Bob Moore in Edmond is the Gold standard in dealership customer service. Impeccable

 

[tynyphil]

I have a “parasitic” battery drain in my RV also. I suspect it’s in the vehicle (Chevy) portion of the RV rather than the cabin equipment. I watched a couple of YouTube videos on how to track those down. I haven’t tried yet but it looks fairly simple if you have a meter to measure milli amps. At least discover the culprit involved

 

[Buzzdraw]

I am a first time Subaru Outback owner myself. Great go any weather car! Guess I am fortunate to live only a few miles from Ferguson Subaru in Broken Arrow. Have had nothing but good service experiences with them. Did the fuel pump impeller recall with them. Pretty painless for them (and me) since I ran the fuel in the tank down pretty low. I deliberately did not buy an Outback with the power liftgate, as they are a known trouble point. It is correct that Subaru has redesigned a part in the liftgate mechanism to stop the parasitic voltage draw problem. Likely a call to Subaru of America is in order if you can't get service.

 

[Snattlerake]

I have a “parasitic” battery drain in my RV also. I suspect it’s in the vehicle (Chevy) portion of the RV rather than the cabin equipment. I watched a couple of YouTube videos on how to track those down. I haven’t tried yet but it looks fairly simple if you have a meter to measure milli amps. At least discover the culprit involved

Some modern vehicles you have to wait 30 minutes to let all the systems shut off.

 

[Chief Sapulpa]

I am a first time Subaru Outback owner myself. Great go any weather car! Guess I am fortunate to live only a few miles from Ferguson Subaru in Broken Arrow. Have had nothing but good service experiences with them. Did the fuel pump impeller recall with them. Pretty painless for them (and me) since I ran the fuel in the tank down pretty low. I deliberately did not buy an Outback with the power liftgate, as they are a known trouble point. It is correct that Subaru has redesigned a part in the liftgate mechanism to stop the parasitic voltage draw problem. Likely a call to Subaru of America is in order if you can't get service.

My beef with Ferguson is that they try to sell the unsuspecting car owner service that is not needed. Where the manual says "inspect" they want to "replace" and usually at intervals well below the manual recommendation; especially with engine, cabin air filters and differential oils.
They try to do the same thing on the GMC side of the dealership.

 

[Buzzdraw]

My beef with Ferguson is that they try to sell the unsuspecting car owner service that is not needed. Where the manual says "inspect" they want to "replace" and usually at intervals well below the manual recommendation; especially with engine, cabin air filters and differential oils.
They try to do the same thing on the GMC side of the dealership.

All dealers try the "added services" game. It is simple to consult the real recommended services list to decide what might be best appropriate in one's own circumstances. I buy OEM-type high quality air filters, cabin filters and wiper blades direct from Rock Auto, then install myself. Saves lotsa $$. Good "how to install" video's readily available online. There is at least one excellent Subaru Outback owners forum online. Worlds of knowledge and experiences on it.

 

[Firpo]

I traced the drain down to a specific 30A fuse which amongst other things powers the lift gate control module. Was just another confirmation I was on the right track but again. Appears to be a factory only replaceable part.
@Snattlerake I appreciate the heads up with Bob Moore.

 

[Chief Sapulpa]

All dealers try the "added services" game. It is simple to consult the real recommended services list to decide what might be best appropriate in one's own circumstances. I buy OEM-type high quality air filters, cabin filters and wiper blades direct from Rock Auto, then install myself. Saves lotsa $$. Good "how to install" video's readily available online. There is at least one excellent Subaru Outback owners forum online. Worlds of knowledge and experiences on it.

Copy that, but what chaps my azz is when they pull this crap on women Subaru owners who are not mechanically inclined or don’t have a resource to check with.

 

[tynyphil]

Some modern vehicles you have to wait 30 minutes to let all the systems shut off.

Yes what the videos say is the baseline for most vehicles once everything has shut off should be less than 50 mAmp when the meter is connected between the battery and the positive terminal

 

[Coug91]

Bob Moore in Edmond is the Gold standard in dealership customer service. Impeccable

I can agree with this. Had a warranty service for the exhaust. While they had it they discovered acseeping head gasket. Gave me a loaner and did the magic. Since they were going to pull the engine I asked about new spark plugs. They only charged for the new plugs. That was my outback. They did a warranty service on my wife's forester a couple months later. From these 2 events, when we're ready for new, we'll most likely buy from Bob Moore.